SEOULRX CUSTOMER CARE
Contact SeoulRx
Email-first support for orders, shipping, returns, and formula questions.
PRIMARY SUPPORT CHANNEL
[email protected]
Customer Care is currently provided by email so we can keep order details, attachments, and support history together in writing.
Email Customer CareOrder & shipping
Order status, shipping questions, tracking, or address concerns.
Returns & exchanges
Return eligibility, damaged items, incorrect orders, or replacement questions.
Formula questions
Brightening vs Hydration, routine order, or general cosmetic product questions.
General inquiry
Brand, partnership, wholesale, or other general questions.
FOR FASTER ORDER SUPPORT
What to include in your email
01 PayPal transaction ID02 Name and email used for the order03 Product and Brightening/Hydration variant, when relevant04 A short description of the question or issue05 Clear photos for damaged or incorrect items
SELF-SERVICE